Hong Law Practice Case Study
B2B law firm management platform aimed at improving firm culture and accountability
Problem Domain: Law Firm Performance Metrics and Productivity
Timeline: 1 month, Jun. 2019 - Jul. 2019
Role & Team: Lead UX Designer, Team of 3
Methodologies: needfinding interviews, low-fi paper prototyping, digital prototyping, usability testing, user interviews
Final Product: proof-of-concept, desktop law firm performance metric dashboard
Managing a law firm is very difficult. Keeping track of all your attorneys billable hours and other performance metrics is tedious.
Without this information, firm culture suffers from a lack of transparency and defaults to the industry's toxic work culture.
Drafting a new experience
New data graphs for billable hours, revenue and work life balance
Reflections & Impact
Working with Hong Law Practice was a great opportunity to learn about and design for an industry that I had no prior experience in. For the first time in design career I was able to take the lead on product design, and face the ambiguities of product design in the field.
Not knowing where to start, I was able to learn that one of the secrets to design is active listening, and observing what the lay of the land was. From there I was able to make out certain areas where improvements could be made, based off of the user needs I heard and observed.
These practices of active listening and observing first were universal lessons that I will take with me in future design projects.